WE GLADLY ACCEPT RETURNS AND EXCHANGES
We accept consumers to apply for return or exchange within 7-14days after receiving your package.
Ship items back within: 5-10 days of delivery.
We will not accept the return or exchange of any wig that the lace has been cut off from.
Please keep the hair and package in original condition before you shipped it back.
WE DON’T ACCEPT CANCELLATION
But please contact us if you have any problems with your order. The following items can’t be returned or exchanged Because of the nature of these items unless they arrive damaged or defective.
WE CAN’T ACCEPT RETURNS FOR:
Custom or personalized orders.
CONDITIONS OF RETURN:
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
IF WE HAVE AGREED FOR RETURN, PLEASE DO AS FOLLOW:
1. Remember to keep the hair intact and keep in the original package
2. Do not cut the lace off
3. Send us a waybill number once you send back, or take us a delivered picture if you are using a bike/motor.
4. We will only do a refund/exchange once we received the package and check everything in good condition.
IF YOU GOT ANY QUESTION, FEEL FREE TO MESSAGE US AT email@example.com and we’ll be happy to help you out.